Since its founding, Workplace Solutions has provided innovative training
to public and private sector organizations throughout the country. The
uniquely effective, participative training style has been demonstrated at
major health and safety conferences.
Description of Training
The training introduces strategies for reducing the risk of violence by
dealing at an early stage with hostility and aggression. “Interactive
crisis simulations” allow participants to perfect intervention
techniques by responding to dramatization of actual incidents at their own
workplace. Engaging spontaneously with characters in each simulation,
participants acquire concepts and skills that can be readily put into
practice and passed on to co-workers. The improvisational scenarios are
combined with problem-solving, decision-making, and
Taken as a whole, the training heightens
awareness of dangerous conflict and illustrates paths to resolution.
Managers and staff learn the importance of “bystander empowerment”— encouraging
employees to take responsibility for the safety and tranquility of their
work environment. Train-the trainer sessions ensure that the message
cascades down through the workforce.
Training events may last a half-day, a full day, or two days. They are
custom-designed to meet the needs and circumstances of each workplace. The
following is a sample of topics included in a typical event.
Fundamentals of Violence
- Early Detection of Warning Signs
- Reasons for Under-Reporting of Threats
- Cultural Diversity as a Cause of
- Violence-related Disciplinary Issues
Crisis Simulation: “Dueling
- Co-workers who share a work space are
locked in chronic conflict.
Crisis Simulation: “The
- A hospital patient’s spouse becomes
enraged by a treatment delay.
Coping with Angry
Customers, Clients, and Patient Relatives
- Maintaining Civility and Managing
- Defusing Potentially Violent Encounters
- Constructing Safety Nets
- Collaborative Strategies for Prevention
Crisis Simulation: “Hostility
at Harbor City Terminal”
- Under severe stress, a transportation
worker becomes menacing.
Exercise: Participants divide into teams, engage in
fact-finding, question antagonists, apply risk assessment guidelines, and
develop an action plan with immediate and long-term strategies.
Exercise: Facilitated comparison of action plans proposed by
Crisis Simulation: “The
Bully in the China Shop”
- Bullying undermines morale in a ceramics
Rooting Out Bullying,
Coercion and Intimidation
- Who Becomes a Bully and Why
- The Bully's Objectives and Tactics
- Victim Selection
- Bullying as a Risk Factor for Violence
Crisis Simulation: “The
- A stalker threatens to intrude into the
- Employees at Risk from Intimate Partners
- Enforcing Orders of Protection
- Accessing Community Resources
- Employee Privacy Concerns
Interaction: Re-play of scenario with alternate ending.
- Policy Goals and Approaches
- Matching Policy to Work Environment
- Consensus-Building Tools
- Identifying Interest-Based Alternatives
Exercise: Using consensus-building tools, participants apply
policy provisions in a variety of work settings.
Participants receive specially produced PowerPoint slides, background
articles, official reports, outlines, and excerpts from policy documents.
Workplace Solutions furnishes these materials in digital form for
reproduction and distribution by the program sponsors.
Copies of The Violence-Prone Workplace
(Cornell University Press) will be provided to every participant as a
basic reference. The volume features case studies developed by Workplace
Solutions from actual incidents, and it evaluates the application of
violence prevention strategies. Each presentation topic is linked to a
specific section of the book, allowing participants to deepen their
learning after the training session.
Have Benefited from Workplace
- Voluntary Hospitals Association of the
- Connecticut Hospitals Association
- US Health Care Finance Administration
- US Internal Revenue Service
- Knolls Atomic Power Laboratory (US
- New York State Higher Education Services
- New York State Department of Education
- Federal Mediation and Conciliation
— National Professional Development
— National Labor-Management Conferences
— FMCS Institute
- University of California, Berkeley,
Labor Occupational Health Program
- New York State/Public Employees
Federation Health and Safety Conferences
- Teamsters Council 38 of Northern
- Maine Department of Labor
- Tennessee Employment Relations Research
- Dubuque, Iowa, Regional Labor Management
- Kellogg Company, Cereals Manufacturing
- Labor and Employment Relations
- Center for Collaborative Solutions
- Association for Conflict Resolution
- Association of Labor Relations Agencies
- Society for Human Resource Management
- Civil Service Employees Association/New
York State Partnership for Education and Training