Publications: | 2001 | 1999 | 1998 | 1996-97
1996-2001 Public Appearances by Team Members

Available from Cornell...

For full text of CNN review, click on this link:
http://www.cnn.com/2000/CAREER/readingup/10/30/violence/index.html

See additional Reviews in REVIEWS

The Violence-Prone Workplace
A New Approach to Dealing with Hostile,
Threatening, and Uncivil Behavior
By Richard V. Denenberg and Mark Braverman

Almost every week reports of violence erupting in the workplace make headlines. Contrary to popular opinion, such incidents are not random and senseless, but, according to Richard V. Denenberg and Mark Braverman, typically result from conflict that has been allowed to fester. Combining the insights of both crisis management and dispute resolution, their book presents a comprehensive look at the problem of violence on the job, including ways of preventing it.

Rather than focusing on the supposedly "lethal" or dysfunctional employee as the source of danger, Denenberg and Braverman point to the dysfunctional workplace as the problem. They describe underlying factors in the workplace which can foster extreme behavior and prevent an effective response. Calling for early intervention in situations that could result in violence, the authors suggest specific techniques for ensuring that an office, plant, or school is prepared for crises arising from threats or a climate of hostility.

At the heart of the book are fourteen vivid examples of real-life incidents involving violence, a threat of violence, or a perception that such a threat was made. They include instances in which domestic violence spilled over into the workplace, difficulties caused by racial and ethnic tension, and explosive behavior in response to common workplace occurrences such as downsizing or a change in corporate culture. Each example is followed by an analysis of the response to the actual or potential danger, indicating where mistakes were made because of poor information, bad judgment, absence of a clear policy, lack of consensus, or even irrational fear.

An extensive appendix provides government guidelines and sample policies intended to serve as templates for violence-prevention plans. Both the examples and sample policies allow organizations to benefit from the experience of others and prevent common mistakes.

Richard V. Denenberg is co-director of Workplace Solutions, a nonprofit organization that creates model violence prevention programs. His writings have appeared frequently in Dispute Resolution Journal, and he is the coauthor of Alcohol and Other Drugs: Issues in Arbitration. A former editor at the New York Times, he lives in New York's Hudson River Valley. Mark Braverman, Ph.D., is a former principal of Workplace Solutions and a founder of CMG Associates in Newton, Massachusetts. A psychologist and organizational consultant, he is a pioneer in the field of workplace violence and has written and lectured internationally on violence prevention and crisis intervention. 

"In many workplaces resentment routinely displaces cooperation and communication. Hostility surfaces as threats, intimidation, harassment, stalking and verbal degradation. Advanced information technology has brought with it anonymous 'cyberstalking,' an electronic form of harassment. Some employees are chronically in conflict with supervisors and fellow workers, or bent on retaliating for discipline or perceived slights. Domestic abuse, as well as simmering ethnic linguistic and cultural rivalries, may disrupt the workplace. And workers sometimes become embroiled with non-employees, such as customers." —From The Violence-Prone Workplace

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Publications 2001

IEEE Spectrum  — February 2001
Occupational Hazard, by Jean Kumagai, Senior Associate Editor

VARBusiness For Architects of the Digital Economy
— February 24, 2001
Bully in the Office, by Joy D. Russell

Publications 1999

The Meaning of Columbine...

The Columbine High School, Colorado, shooting tragedy has ignited a debate about America’s seeming “culture of violence,” a phenomenon that affects the workplace as well as the schools. Read Richard V. Denenberg’s essay on
Columbine in The ADR Report, a journal of Alternative Dispute Resolution. And read his comments* in HR News, a publication of the Society for the Human Resource Management.

* OPTIONAL DOCUMENT FORMAT:
Richard Deneberg's Comments in HR News
(Click here if you need the free Acrobat Reader)

Publications 1998

Reducing Violence In U.S. Schools * OPTIONAL DOCUMENT FORMAT: Reducing Violence In U.S. Schools (Click here if you need the free Acrobat Reader) The Role of Dispute Resolution By Tia Schneider Denenberg, Richard V. Denenberg, and Mark Braverman Dispute Resolution Journal, November 1998 To read, save or print a copy of the article, click the title above in either RTF or Adobe Acrobat PDF format.

Publications 1996-97

Public Appearances
by Team Members

Have you seen our Workplace Solutions team members? They have appeared as speakers at dozens of professional events in recent years, including the following (name of Workplace Solutions representative shown in bold):

5/24/01 YWCA of Salem, Oregon - Twelfth Annual Cultural Diversity Conference — Creating a Civil Society: Building Community While Respecting Identities: "Preventing Workplace Violence: A Community Building Approach" and "Enhancing Workplace Safety by Restoring Harmony" Richard V. Denenberg, Tia Schneider Denenberg

5/4/01 Midwestern Work-Family Association and the Center for Families at Purdue University: "Don't Let it Be a Secret: Violence at Home and at Work" Richard V. Denenberg, Tia Schneider Denenberg

4/27/01 Industrial Relations Research Association National Academy of Arbitrators - Ohio-Michigan Labor-Management Conference on "The Troubled Employee": "The Violence-Prone Workplace" Richard V. Denenberg, Tia Schneider Denenberg

4/10/01 Society for Human Resource Management: "Using Alternative Dispute Resolution to Reduce the Risk of Workplace Violence" Richard V. Denenberg and Tia Schneider Denenberg

3/28-29/01 U.S. Office of Personnel Management - Symposium on Employee and Labor Relations: "Preparing Your Case for Arbitration" Tia Schneider Denenberg

3/12/01 New York State Governor's Office of Employee Relations - Special One-Day Training Workshop: "Preventing Workplace Violence" Frank Canavan, Richard V. Denenberg, Tia Schneider Denenberg, Joyce St. George

3/7/01 Washington State Public Employment Relations Commission Federal Mediation and Conciliation Service Northwest Chapter, Industrial Relations  Research Association - 24th Annual Collective Bargaining Conference: Plenary Session on "Workplace Violence: Violence-Prone or Violence-Prepared?" and Workshop Frank Canavan, Richard V. Denenberg, Tia Schneider Denenberg, Joyce St. George

1/4/01 Industrial Relations Research Association - IRRA Annual Winter Meeting - Training Session on Workplace Violence Prevention: "Assuring Respect for Human Rights in Employment" Richard V. Denenberg, Tia S. Denenberg, Frank Canavan, Joyce St. George.

12/3-6/00 Arizona, Inland Empire, Southern California and Southern Nevada Chapters of the Industrial Relations Research Association, Southwest Labor Management Conference: "Beyond 2000 — The Labor-Management Odyssey" — "Preventing Workplace Violence" Richard V. Denenberg, Tia S. Denenberg.

9/22/00 Society of Federal Labor Relations Professionals, SFLRP Annual Symposium — "Workplace Violence Prevention: Moving from Crisis-Prone to Crisis-Prepared in the Federal Sector" Jordan Barab, Bonnie Prouty Castrey, Richard V. Denenberg, Tia S. Denenberg.

9/14/00 Society of Professionals in Dispute Resolution, SPIDR National Conference — "Creating a Conflict and Violence Prevention Program in a High-Security Workplace" Frank Canavan, Lawrence Tamul, Richard V. Denenberg, Tia S. Denenberg, Terence Reser, Joyce St. George.

8/7-8/00 Maine Department of Labor, Occupational Safety and Health Research Symposium — "Workplace Violence: WorkplaceViolence: Moving from Crisis-Prone to Crisis-Prepared" Richard V. Denenberg, Tia S. Denenberg.

6/22/00 Industrial Relations Research Association, IRRA National Policy Forum: "Work and Family" — "When Problems at Home Affect Job Performance"
Richard V. Denenberg, Tia S. Denenberg.

6/14/00 Conference for Alternative Dispute Resolution — "Dispute Resolution and Workplace Violence" Jordan Barab, Bonnie Castrey, Richard V. Denenberg, Tia S. Denenberg.

6/9/00 Connecticut Healthcare Research and Education Foundation — "Workplace Violence: WorkplaceViolence: Moving from Crisis-Prone to Crisis-Prepared" Richard V. Denenberg, Tia Schneider Denenberg.

4/26/00 Federal Mediation and Conciliation Service, Tenth National Labor-Management Conference — "A Collaborative Approach to the Prevention of Workplace Violence" Richard V. Denenberg, Tia Schneider Denenberg.

3/6/00 New Brunswick Chapter of Industrial Relations Research Association — "Preventing Workplace Violence: Issues for Management and Labor" Richard V. Denenberg, Tia Schneider Denenberg.

2/1/00 New York Chapter Society of Federal Labor Relations Professionals — "Workplace Violence Prevention: Issues for Labor and Management." Richard V. Denenberg, Tia Schneider Denenberg.

12/6/99 Southwest Labor-Management Conference — "Preventing Workplace Violence." Tia Schneider Denenberg, Richard V. Denenberg.

10/30/99 Eleventh Annual Conference Southern California Mediation Association — Mediation: Meeting the Challenge of the Next Millennium." Tia Schneider Denenberg, Bonnie Prouty Castrey, Richard V. Denenberg.

10/24-26/1999 National Conference on Workplace Safety and Health Training — "Training Collaborative Workplace Violence Prevention and Response Teams." Tia Schneider Denenberg, Richard V. Denenberg.

9/23-25/99 Twenty-seventh Annual International Conference — "Before the Millennium: Learning from the Past and Looking to the Future." Jordan Barab, Bonnie Prouty Castrey, Richard V. Denenberg, Tia Schneider Denenberg, Marcka L. Greenbaum.

6/11/99 New York State Public Employees Federation Health and Safety Conference, Albany, NY. “Preventing Workplace Violence.” Richard V. Denenberg, Lisa Ternullo.

6/8,9,11/99 Vedder, Price, Kaufman and Kammholz Client Seminars, Chicago and New York City. “Workplace Violence: Moving from Crisis-Prone to Crisis-Prepared.” Tia Schneider Denenberg, Mark Braverman.

2/3/99 Meeting of the Gateway Chapter, Industrial Relations Research Association. St. Louis, MO. "Violence and Threats of Violence in the Workplace." Bonnie Prouty Castrey.

1/5/99 Fifty-first Annual Meeting, Industrial Relations Research
Association. New York, NY. "Workplace Violence: Issues for Labor and
Management." Mark Braverman, Tia Schneider Denenberg, Jordan Barab.

12/15/98 Southwest Labor-Management Conference, Industrial Relations
Research Association, Federal Mediation and Conciliation Service, and
National Labor Relations Board, Las Vegas, NV. "Workplace Violence
Prevention: The Role of Labor and Management." Mark Braverman, Tia Schneider Denenberg, Richard V. Denenberg.

11/19/98 Annual Meeting of Oregon Chapter, Industrial Relations Research
Association, Oregon Convention Center, Portland, OR. "Violence in the
Workplace: Roots and Responses." Mark Braverman, Richard V. Denenberg, Tia Schneider Denenberg.

10/17/98 Annual Conference, Society of Professionals in Dispute Resolution,
Portland, OR. "Preventing Workplace Violence in the Public Schools: A
Collaborative Approach." Bonnie Prouty Castrey, Tia Schneider Denenberg,
Marcia L. Greenbaum.

6/23/98 Teamsters Joint Council Seminar, Lake Tahoe, NV. "Dealing with
Troubled and Potentially Violent Employees." Mark Braverman, Richard V.
Denenberg, Tia Schneider Denenberg, Marcia L. Greenbaum.

6/19/98 Annual Meeting, University and College Ombuds Association,
Rochester, NY. "Workplace Violence Prevention in Higher Education." Mark
Braverman, Richard V. Denenberg, Tia Schneider Denenberg.

6/12/98 Dispute Resolution Day, American Arbitration Association, Syracuse,
NY. "Dealing With Difficult Employees." Mark Braverman, Tia Schneider
Denenberg.

5/19/98 Twenty-fifth Anniversary Symposium, Society of Federal Labor
Relations Professionals, Washington, DC. "Dispute Resolution and Workplace
Violence Prevention in Federal Agencies: A Report From the Field." Mark
Braverman, Tia Schneider Denenberg.

4/16/98 Cornell University, School of Industrial and Labor Relations,
Ithaca, NY, "Career Forum." Tia Schneider Denenberg.

4/15/98 Cornell University Residence Managers, Ithaca, NY, "Preventing
Campus Conflicts." Bonnie Prouty Castrey, Tia Schneider Denenberg, Marcia L.
Greenbaum.

4/8/98 Chicago Chapters of the Industrial Relations Research Association
and Cornell ILR Alumni Association, Plaza Club, Prudential Plaza, Chicago,
IL. "Violence in the Workplace." Mark Braverman, Richard V. Denenberg, Tia
Schneider Denenberg.

4/8/98 Ninth National Labor-Management Conference, Federal Mediation and
Conciliation Service, Chicago, IL. "Preventing Violence in the Workplace."
Mark Braverman, Bonnie Prouty Castrey, Richard V. Denenberg, Tia Schneider
Denenberg.

1/4/98 Industrial Relations Research Association Annual Meeting, Chicago,
IL. Premiere of 50th Anniversary IRRA Video: "A Changing World of Work." Tia Schneider Denenberg.

10/8/97 Ninth Annual Conference, California Foundation for the Improvement
of Employer-Employee Relations, Oakland, CA. "Preventing Workplace Violence in the Public Schools: A Collaborative Approach." Mark Braverman, Bonnie Prouty Castrey, Richard V. Denenberg, Tia Schneider Denenberg.

9/26/97 Twenty-fifth Annual Conference, Society of Professionals in Dispute
Resolution, Orlando, FL. Silver Anniversary Session: "Dispute Resolution and
Workplace Violence." Mark Braverman, Susan Braverman, Bonnie Prouty Castrey,Tia Schneider Denenberg, Marcia L. Greenbaum.

9/2/97 National Symposium: 50 Years of Conflict Resolution, 1947-1997,
Federal Mediation and Conciliation Service, Washington, DC. "New Issues
Facing Arbitrators." Tia Schneider Denenberg.

4/1/97 Cornell University, Ithaca, NY. "Dispute Resolution and Cultural
Diversity."

10/15/96 Multi-Regional Conference, Industrial Relations Research
Association, Thayer Hotel, West Point, NY. "Workplace Violence Prevention:
Skills-Building Workshop." Mark Braverman, Tia Schneider Denenberg.

6/14/96 Annual Conference, Metropolitan New York Chapter, Society of
Professionals in Dispute Resolution, John Jay College, New York, NY.
"Dispute Resolution and Workplace Violence." Tia Schneider Denenberg.

6/11/96 Annual Meeting, Employee Assistance Professionals Association,
Atlantic City, NJ. "Workplace Violence Prevention." David Alexander, Mark
Braverman, Tia Schneider Denenberg.

5/31/96 Forty-ninth Annual Meeting, National Academy of Arbitrators,
Toronto, Canada. "When Arbitration is Not the Answer: Problem-Solving
Approaches to Today's Workplace." Mark Braverman, Jordan Barab, Tia
Schneider Denenberg, Ken Swan.

5/18/96 American Arbitration Association and Workplace Solutions, Newton,
MA. "Workplace Violence: A Collaborative Approach." David Alexander, Mark Braverman, Jordan Barab, Tia Schneider Denenberg.

1/18/96 Midwinter Workshop: Society of Professionals in Dispute Resolution
and Cornell University, New York, NY. "New Approaches to Workplace Dispute Resolution." Tia Schneider Denenberg.

1/5/96 Cornell University ILR School Seminar, Annual Meeting, Industrial
Relations Research Association, San Francisco, CA. "Workplace Violence
Prevention." Terry Amsler, Tia Schneider Denenberg.

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